Privacy Policy
Privacy Policy for PURGO E-Wallet and www.purgo.digital
Effective Date: 24/04/2025
Welcome to PURGO E-Wallet and www.purgo.digital (“we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK GDPR and EU GDPR.
1. Who We Are
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services via the PURGO E-Wallet mobile app or our website www.purgo.digital.
If you have any questions, contact us via our contact form or email: hello@purgodium.co.uk
2. What Data We Collect
- Full name
- Email address
- Phone number
- Date of birth
- Residential or billing address
- Identity verification documents (e.g., ID, facial recognition)
- Payment card details
- Transaction history
- IP address and location data
- Device identifiers and browser type
- Customer support communications
- Cookies and usage data
3. How We Collect Data
- When you create or update your account
- During identity verification (KYC)
- When you make transactions
- Through cookies and similar technologies
- Through contact forms and support chats
- When using the app (permissions and tracking)
4. Why We Process Your Data
- Provide and manage services
- Identity verification and legal compliance (KYC/AML)
- Process transactions
- Improve and personalise your experience
- Send communications (with consent)
- Monitor usage and trends
- Customer service support
5. Legal Bases for Processing
- Explicit consent
- Performance of a contract
- Legal obligations
- Legitimate interests
6. Cookies & Tracking Technologies
We use cookies to:
- Keep you logged in
- Analyze usage
- Improve user experience
We request your consent through a cookie banner. Preferences can be updated anytime.
7. How We Get Consent
- Checkbox during registration
- Pop-up in the mobile app
- Cookie consent banner
- Opt-in marketing options
8. Your Data Protection Rights
- Access your data
- Correct inaccuracies
- Delete data (“right to be forgotten”)
- Object to certain processing
- Restrict usage
- Port data to another provider
Submit requests via the contact form or email: hello@purgodium.co.uk
9. Who We Share Your Data With
- Payment Processor: Stripe
- Identity Verification: Onfido
- Email Providers: Mailchimp, SendGrid
- Analytics: Google Analytics
- Cloud Storage: Amazon Web Services (AWS)
All third parties comply with data protection laws under strict agreements.
10. International Data Transfers
Some providers may process your data outside the UK/EU. We ensure:
- Standard Contractual Clauses (SCCs)
- Transfers only to countries with adequacy decisions
- Due diligence on vendors
11. How We Protect Your Data
- HTTPS encryption
- AES-256 encryption at rest
- Two-factor authentication (2FA)
- Role-based access
- PCI DSS compliance
- Regular security testing
12. Data Retention
- Account & transactions: up to 10 years
- Marketing: 2 years after last activity
- Support data: 12–24 months
Data is deleted or anonymised after retention periods.
13. Children’s Data
We do not knowingly collect data from children under 13 without parental consent. Please contact us if you believe otherwise.
14. Changes to This Policy
We may update this policy and will notify you via:
- Website/app notice
- Changelog on this page
15. Contact Us
Email: hello@purgodium.co.uk
Contact Form: https://purgo.digital/#contact
Thank you for trusting PURGO with your personal data.
We’re committed to keeping it safe and secure.